RETURN AND EXCHANGE POLICY
Last Updated: 11/7/2022
Thank you for shopping at https://okd.llc
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
SHIPPING TIMES
~3-5 business days for products to ship. Products are usually shipped within 1-2 business day (M-F).
For large volume orders, shipping can be delayed to 1-3 weeks. (Contact Us)
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to OKD LLC Located at 9169 W State St #1693 Garden City ID 83714, Idaho, US.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://okd.llc
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a CREDIT/GIFT CARD or EXCHANGE which are subject to the below terms:
Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.
You are always required to ship back the items by following the shipping instruction:
In case you need to ship products back to us for a return, please ship to the address: OKD LLC 9169 W State St #1693 Garden City, ID 83714 Include your order number for reference in your packaging with the product.
CREDIT POLICY
You are given 7 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT or GIFT CARD in exchange to the Goods
In order for the product to be eligible for Credit make sure that these following conditions are met:
- Product wasn’t used or damaged
- Product must have the receipt or proof of purchase
Product that are on sale or discounted is eligible for Credit
We offer 100% return to refund that are processed through Credit and has No Expiry Period. Unfortunately, Credits can’t be used to pay for shipping fees.
EXCHANGE POLICY
Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 7 days. Exchanges exceeding 7 days will not be processed.
In order to be eligible for exchanges make sure that these following conditions are met:
- Product wasn’t used or damaged
- Product must have the receipt or proof of purchase
You are required to ship back the product for the item to be inspected and replaced.
You exchanged product will be processed Once items are received and conditions confirmed.
You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Self-Service Portal: https://okd.llc/help
Email Address: [email protected]
You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.